1. INFORMATION WE COLLECT

We may collect personal information that you provide to us directly, as well as information collected automatically:

• Personal Details: Name, email address, phone number, and physical address.
• Verification Documents: Copies of your Emirates ID, Passport, Driver's License, and Visa (where required) to verify your eligibility to rent a vehicle.
• Payment Information: Credit card details and billing information (processed securely through our third-party payment gateways).
• Usage Data: Information about your interaction with our platform, including IP addresses, browser types, device information, and pages visited.

2. HOW WE USE YOUR DATA

Your information is used for the following purposes:

• To facilitate and process your car rental bookings and manage your account.
• To verify your identity and confirm your eligibility to rent vehicles under UAE law.
• To communicate with you regarding your bookings, updates, or customer support inquiries.
• To process payments and refunds securely.
• To improve our platform, services, and overall customer experience.
• To comply with legal, regulatory, and law enforcement requirements in the UAE.

3. DATA SHARING & DISCLOSURE

We do not sell your personal data. We may share your information only in the following scenarios:

• With Vendors: We share necessary details (such as your name, contact information, and verification documents) with the specific car rental vendor supplying your vehicle to fulfill your booking.
• With Service Providers: Third-party vendors who assist us in operating our platform, conducting our business, or processing payments, bound by strict confidentiality agreements.
• For Legal Reasons: When required by UAE law, regulations, or in response to a valid request from law enforcement authorities or to protect our rights and safety.

4. SECURITY & RETENTION

• We implement industry-standard technical and organizational measures to secure your personal data against unauthorized access, loss, or misuse.
• All payment transactions are encrypted and processed through secure, compliant third-party gateways.
• We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as legally required. Once the retention period expires, your data will be securely deleted or anonymized.

5. YOUR PRIVACY RIGHTS

Depending on your jurisdiction, you have specific rights regarding your personal data:

• The right to access the personal information we hold about you.
• The right to request corrections to inaccurate or incomplete data.
• The right to request the deletion of your personal data, subject to our legal and contractual obligations to retain certain information.
• To exercise these rights, please contact our support team using the details provided below.

6. COOKIES & TRACKING

• Our platform uses cookies and similar tracking technologies to enhance user experience, analyze website traffic, and personalize content.
• You can choose to disable cookies through your browser settings, though doing so may limit your ability to use certain features of the KIRKOS platform.

7. POLICY CHANGES

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant updates by posting the revised policy on our platform. Your continued use of KIRKOS after such changes constitutes your acceptance of the updated policy.

8. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal data is handled, please contact our Data Protection Officer at: