1. GENERAL USAGE

• The KIRKOS platform connects customers with licensed car rental vendors for the purpose of short-term and long-term vehicle rentals.
• By placing a booking through KIRKOS, the customer agrees to the rental terms provided by the Vendor and outlined within this document.
• KIRKOS acts as a facilitator and is not the owner or direct supplier of the vehicles listed on the platform. KIRKOS acts solely as a technology platform and intermediary facilitating bookings between Customers and Vendors. KIRKOS is not a party to the rental agreement and shall not be liable for the performance, quality, safety, or delivery of the rental service.
• All bookings made through the KIRKOS platform are subject to availability and confirmation by the rental car vendors. KIRKOS does not guarantee availability of any vehicle until confirmed by the Vendor.

2. DOCUMENTATION REQUIREMENTS

• Drivers must meet age and eligibility criteria.
• Customers must submit accurate and valid documents for identification and driving authorization. These include but are not limited to:
  • Valid Emirates ID or Passport
  • Valid UAE Driving License with more than 1 year validity or International Driving License
  • Passport and International Driving License or Valid home country license (for visitors)
  • Legal age should be above 25 years
• Any personal document submitted must be genuine and legally valid. Submission of fake or fraudulent documents will result in cancellation without refund and may be subject to legal action.

3. VEHICLE DELIVERY & RETURN

• Vehicles will be delivered and recollected strictly in accordance with the date and time specified in the confirmed booking
• Vehicles will be delivered to and must be recollected from the same Emirate.
• Any request for recollection from a different Emirate will result in additional charges as per the Vendor’s policy.
• The Customer must be physically present at the time of both delivery and collection of the vehicle.
• Vehicles must be returned in the same condition as received, subject to normal wear and tear
• Cars must not be used across borders or dropped at another location unless pre-approved.
• Late for the delivery (or pick up from the counter) could lead to cancellation 2 hours after the booking time without a refund
• A grace period of 2 hours is permitted for vehicle return. Returns beyond this period may incur hourly late fees or an additional day’s rental charge
• Only the individual whose account was created and verified with the submitted documents is authorized to collect the vehicle. The same credit card used during the booking must be presented for the security deposit. Any discrepancy may result in cancellation of the booking.

4. PAYMENT TERMS

• All bookings must be fully paid in advance unless otherwise specified to KIRKOS.
• All payments must be made through the approved third party payment gateway on the KIRKOS platform.
• A service charge shall be applied to each transaction processed through the KIRKOS platform, calculated as a percentage of the total transaction amount. This charge covers payment processing, platform usage, and administrative costs.
• A pre-authorization or security deposit may be applicable depending on the Vendor's policy. Refunds of deposits will be processed in accordance with the Vendor’s terms and by the Vendor.
• Early return or late pick-up doesn’t entitle you to a refund.
• Booking amendments may affect rental cost.
• Late drop-off without agreement may incur extra charges.
• Additional charges may apply for young/senior drivers, one-way rentals, and cross-border use.

5. CANCELLATION & REFUND POLICY

• KIRKOS is responsible only for the Rental Booking amount. The security deposit is to be paid directly to the Vendor.
• Customers may cancel a confirmed booking up to 48 hours before the scheduled pickup time to receive a full refund (excluding service charges*).
• Cancellations made less than 48 hours before the pickup time may be subject to a penalty, as determined by the Vendor.
• In the case of no-show or failure to submit valid documents and deposit at delivery time, the booking amount will be strictly non-refundable.
• Refunds for eligible cancellations will be processed within 30 business days.
• Service charges, including payment processing fees, are non-refundable under all circumstances. The service charge represents payment processing and platform fees and is strictly non-refundable under any circumstances, including cancellations, disputes, or partial usage, except where required by applicable law.
• Refunds may not be provided for any unused rental days, irrespective of early return or non-utilization

* Service Charges: 3.5% of the booking charges of the total transaction amount

6. BOOKINGS TERMS

When you book a Rental, your Booking is either with us or directly with the Vendor. Either way:

• Our Terms govern the booking process; when we send you your Booking Confirmation, you'll enter a contract with us.
• The Rental Agreement governs the Rental itself; when you sign this at the rental counter, you'll enter a contract with the Vendor
• The payment taken is for the rental days and extra add ons selected and is considered as a confirmation of booking from you.
• In most cases, you'll get your Booking Confirmation as soon as the vendor confirms the booking.
• If there's any mismatch between these Terms and the Rental Agreement, the Rental Agreement will apply. In case of conflict, the provisions relating to platform usage, fees, liability limitations, and data protection under these Terms shall prevail.
• The Main Driver (the person whose details are entered during the booking process) is the only person who can change or cancel the Booking, or discuss it with us - unless they tell us they nominate someone else to do this.
• Extra add ons may not always be guaranteed.

7. CUSTOMER RESPONSIBILITIES

• Customers are responsible for verifying all booking details, including vehicle type, pickup/drop-off timings, and location.
• Customers must inspect the vehicle at the time of delivery and notify the Vendor of any visible damage before driving off.
• Any traffic fines, tolls, or violations during the rental period are the responsibility of the Customer.
• The vehicle must be returned in the same condition it was received, barring normal wear and tear.
• Customers must comply with all applicable traffic and rental regulations during the rental period.
• If you think you're not going to arrive on time, please contact your Service Provider and tell them when they can expect you. It's your responsibility to ensure you're on time.
• If anything goes wrong during your Rental, you must contact KIRKOS, not authorize repairs unless allowed, and keep all documentation.
• Police reports should be provided in case of any accident
• Kirkos shall not be held liable for any personal belongings left in the vehicle after it has been returned.

8. LIMITATION OF LIABILITY

• Any dispute and/or refund request relating to the Rental Booking may be addressed through KIRKOS. If, following investigation, the Company decides to refund the Rental Booking, in whole or in part, such amount shall be refunded through the same method as payment was done.
• In case of any emergency or issue with the vehicle, the Customer must immediately contact KIRKOS. All disputes relating to the rental service, including vehicle condition, performance, or damages, shall be resolved directly between the Customer and the Vendor. KIRKOS shall not be responsible for resolving such disputes. Responsibility lies solely with the Vendor and the Customer.
• KIRKOS is not liable for any damages, accidents, or losses incurred during the rental period.
• The Customer agrees to indemnify and hold harmless KIRKOS, its directors, employees, and affiliates from any claims, damages, losses, liabilities, or expenses arising from the Customer’s use of the vehicle, breach of these Terms, or violation of applicable laws.
• We don't guarantee the precise make and model you're booking. The phrase 'or similar' means you could get a similar car (i.e. the same size, with the same kind of gearbox, etc.). So the car pictures are illustrative only.
• KIRKOS’s total liability shall not exceed the total amount paid by the Customer for the booking.

9. THIRD PARTY SUPPORTS

• We work with companies that provide local vendors.

  They:

  • a) Do not control or manage our Platform
  • b) Do not have their own Platform
  • c) Do not have any legal or contractual relationship with you
  • d) Do not represent us or enter into contracts or accept legal documents in our name
  • e) Do not operate as our 'process or service agents'
  • f) Are not responsible for your rental experience or any part of your contractual relationship with the Vendor

10. GOVERNING LAW

• These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates.
• Any disputes will be subject to the exclusive jurisdiction of the courts of Dubai, UAE.
• By confirming your booking, you acknowledge and agree to these Terms and Conditions.

11. MODIFICATIONS

KIRKOS reserves the right to modify these terms and conditions at any time. Updated terms will be effective immediately upon posting on the platform.

12. CONFIDENTIALITY

The Service Provider recognizes the importance of protecting the privacy and confidentiality of the Customer's personal and transactional information.

• Use and Protection of Information: All personal data and booking-related information provided by the Customer during the car rental process shall be treated as confidential and used solely for the purpose of providing rental services, customer support, billing, and complying with applicable legal obligations. All customer data, booking data, and platform-generated information shall remain the exclusive property of KIRKOS.
• Non-Disclosure: The Service Provider will not disclose, sell, rent, or share the Customer’s confidential information with any third parties except:
  • (a) To its employees, agents, or subcontractors on a need-to-know basis and only to the extent necessary for providing the services;
  • (b) When required by law, regulation, or court order, in which case reasonable notice will be provided to the Customer (where permitted by law);
  • (c) With third-party payment processors or insurance providers involved in the booking or rental process, under strict confidentiality obligations.
• Data Security: The Service Provider implements reasonable technical and organizational measures to ensure the security and confidentiality of the Customer's data, including encryption, access controls, and regular system monitoring.
• Retention and Deletion: Customer data is retained only for as long as necessary to fulfill the rental services, comply with legal or regulatory requirements, or resolve disputes. Upon request, the Customer may ask for the deletion of their personal information, subject to legal and contractual obligations.
• Customer Rights: Customers may request access to their personal information, correction of inaccurate details, or deletion of data by contacting the Service Provider through the designated privacy contact details provided on the website

13. FORCE MAJEURE

KIRKOS shall not be liable for failure or delay due to events beyond its reasonable control including but not limited to acts of God, government actions, war, or system failures.